If you have any questions around our delivery process, customs charges, cancelling an order or returns, the please see our terms and conditions below.
Table of Contents
- Refunds, Returns, and Cancellations
- Craftsmanship and Quality Guarantee
- You must be over 18
- Shipping Policy
- Customs Information and Customs Charges
- Undeliverable Packages
- Payment Methods
Refunds, Returns and Cancellations
To be eligible for a return, please contact us within 14 calendar days of your order being delivered. Any requests received after the 14 days will not qualify for a return or refund.
Our returns policy only applies to items that are received damages or that are significantly different to the description on the website. We may ask for additional evidence such as photo's or supporting documentation so that we best help fix your issues.
If your request for a refund or replacement is approves, you will be provided with an RMA number, in addition to a set of instructions to help facilitate the returns process.
Refunds are returned using the same method used to make the purchase.
Refunds will only be processed if the item is received within 14 days of the RMA number being provided. The customer is responsible for all return shipping costs.
If you would like to cancel your order, you must contact us as soon as possible. We are only able to cancel orders that have not been shipped. Items which have been shipped must go through the returns process.
Craftsmanship and Quality Guarantee
If an items is found to be faulty due to quality issues or craftsmanship, please contact us to arrange a replacement or repair. Any items damaged due to use or abuse are not eligible for this guarantee.
Products are described as accurately as possible, however, due to the handmade nature of our products, variations in size, colour or design may occur.
Unintentional errors in descriptions, availability or pricing is expected and not subject to a guarantee.
You must be over 18
To view or buy any of our items you must be over the age of 18 years. By browsing or buying any item, you are acknowledging and confirming that you are over 18 years old.
We reserve the right to cancel any orders from anyone we believe is not 18 years old.
Orders will be shipped within 7 working days, with the exception of items on back order or customized items.
Delivery will takes place between 7 and 20 working days. During busy periods such as Christmas, shipping may take longer.
Customs Information and Customs Charges
In order to be fully transparent with our customers, we need to lay out some key facts and information in relation to customs.
In order to supply you with the best products possible, we ship directly from a range of supplies all over the world.
As such, and depending on your location, your order may be subject to customs charges. We've provided as much information below to help make this process as seamless as possible.
Customs is not something we have any control over in any shape or form, we cannot pre-approve customs charges. Not all orders are subject to customs charges, most orders are not. But, we cannot make any guarantees.
Buyers are solely responsible for paying customs charges, taxes and any other costs associated with shipments passing through customs at their country (including the UK). We are not able to and do not lower the price of items on customs forms, this is an illegal practice.
As a responsible buyer, you need to make sure the items you are buying are legal in your country, all items are shipped at the buyers risk.
We cannot provide refunds for items confiscated or held by customs. This includes any items shipped to the UK.
If you have any problems with an items held at customs, then please use the resources below:
Customs clearance will usually take a maximum of 5 workings days. During busier periods, this make take longer.
If customs require further information from you, they may send you a letter. Please respond to the letter with the required information.
If you need to contact customs directly, you can call them on 02476 212857. We cannot call them on your behalf due to data privacy laws.
Customs Charges - Estimates (if your order is picked up by customs)
As we're often asked about estimates for customs charges, we provide some information below -- but please keep in mind that the amounts below are only that -- estimates.
All customs charges are raised at the point of entry, and are completely determined by the customs office. This is why we are unable to 'add' customs charges onto invoices or produdct prices (if we did that, some orders may be charged too much, which wouldn't be fair to our customers). There’s no official pricing, as it’s determined solely by Customs, and isn’t something we are able to control, change, or avoid.
But, since we are sometimes asked about estimates, please see below - please keep in mind, this is just a rough idea for your reference, and isn’t something we can change or control:
- Some items have customs charges raised, and some don’t. This isn't something we can control.
- If they are picked up by the customs office, can vary from £0 to around £50. We have had an example of a £180 sword being charged £20, and £600 worth of swords being charged £40.
- So, depending on the value of your order and whether or not it is flagged for customs charges, somewhere in the range of £0 - £50 is an estimate.
if an item is sent to the wrong address due to an incorrectly stated address in your order (by you), you can repurchase the same item to the new address, or, wait to see if the package is returned to us safely, and then pay for additional shipping to a new address. Please notify us as soon as possible of any errors in your shipping address. Once an item is in possession of the Postal Service, we are not able to retrieve, redirect, or otherwise interfere with the shipment to its destination. We are not responsible for items that are not insured or that have tracking numbers that fail to update to a delivered status, for any reason, including system errors. We will not issue refunds or be held liable for lost, stolen, or confiscated items. NO EXCEPTIONS.
On occasion, due to popular demand, some items may be unavailable or on backorder. Some products are more likely to become back ordered than others. Some products may have wait times from 2 weeks to 2 months if back ordered. In the extreme cases, this can be due to exceptionally high demand, if the manufacturer has sold out, and is waiting for a new production run. This delivery time does not include any excessive delays due to customs. If you feel your order is taking too long, please feel free to contact us, and we will update you on shipping times or current stock levels.
By placing an order the buyer represents that he or she is an an adult of legal age (18 or over in the UK) and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was lost by common carrier without insurance requested or seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.
For safety reasons, we are unable to deliver to schools or other addresses we deem unsafe. Please do not provide a school address - if you do, we may contact you to arrange delivery to an alternative address. Other address we may deem unsafe include nurseries, hospitals, day-care centers, churches, or government buildings, and other addresses at our discretion. If we see such an address on your order, we'll contact you to attempt to arrange delivery to a different address.
All products listed on our website are legal in the UK. As above ("Disclaimer" section), it is the customer's responsibility to ensure they are of legal age when purchasing a product from this website, and to use it in a legal, responsible manner.
We have recently been approached by several customers citing a BBC article from 2008 that claims all Samurai Swords are banned in the UK. While the article was correct when it was written, it was obsoleted 4 short months later by the passage of an amendment that allowed for swords "...made before 1954 or was made at any other time according to traditional methods of making swords by hand" [emphasis added]. All our swords are hand-forged using these traditional methods, so they are UK legal.
References for key points (but not an exhaustive list) are provided below, along with links to UK Government websites outlining current laws. Rather than replicating all information on our own website (which could become outdated as laws change), we provide a summary, with links to up-to-date government websites.
Key points (please ensure to read full articles listed below if in doubt)
- All products sold on our website are legal in the UK.
- It is an offence to carry a sword in a PUBLIC PLACE without good reason.
- All persons purchasing from this website must be over 18 years of age.
- Samurai and other curved Swords are legal *IF* handmade using traditional forging/production methods. All swords sold on this website are made using traditional forging methods, and we ship the swords with special documentation noting this on the packaging to ensure easy customs clearance. If requested, we can provide an additional copy of this documentation to the buyer in the form of an authenticity certificate. (Samurai and other curved swords with a blade length of 50cm or more, which were *not* made using traditional methods, are not legal unless used for martial arts, actors and so-on). All swords sold on our site are made using traditional methods and are legal in the UK.
- It’s legal to own swords. It’s not legal to carry them in public ‘without reasonable excuse’. That would be for example, taking it home after buying it, taking it somewhere to sell it, or using it for a re-enactment or a play.
For current laws and more detailed information, please refer to: